Privacy Policy for Collection and use of Personal Information by Doro and its affiliated companies

This Privacy policy may be updated from time to time and we will post information on updates on our website so please revisit this site in order to access the current version. If you have any questions or concerns about Doro’s Privacy Policy or data processing or if you would like to make a complaint please contact us.

Remember that you can always contact us by phone at the relevant Support number for your country.


Doro may ask you to provide your personal information.  If you choose not to do so Doro might not be able to provide you with our products or services or respond to any queries you may have.

-Any use of Cookies - or of other tracking tools - by Doro and by the owners of third party services used, unless stated otherwise, serves to identify users and remember preferences, for the sole purpose of providing the services.

-When you create an ID, purchase a product, download a software update, contact us or participate in an online survey, Doro may collect a variety of information, such as your name, mailing address, phone number, email address, contact preferences, and credit card information.

-When using the Care Services, Doro may collect the information you provide about your family and friends. Doro understands the importance of taking extra precautions to protect the privacy and safety when you share Personal information belonging to others. If we learn that we have collected the personal information of someone who does not approve we will take steps to delete the information as soon as possible. If at any time family and friends need to access, correct, or delete data associated with them they may contact us

If you don’t want to be on our mailing list you can opt out but you will not be able to receive the latest product announcements, software updates, and information.

Use by Doro

Personal information helps Doro to create, develop, operate, deliver, and improve its products, services, content and advertising.  Doro may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

Personal information can also be used for internal purposes such as auditing, data analysis, and research to improve products, services, and customer communications.

Collection and Use of Non-Personal Information (Anonymous data)

Collection of data that does not permit association with any specific individual directly. Aggregated data is considered non personal information for the purposes of this Privacy Policy and includes

-information such as occupation, language, zip code, area code, unique device identifier, referrer URL, location, and the time zone where a product is used so that we can better understand customer behaviour and improve our products, services, and advertising.

-information regarding customer activities on our website is aggregated

Doro may collect and store details of how you use services in order to improve the relevancy of results provided by our services. With your explicit consent, we may collect data about how you use your device and applications

If Doro shares personal information with affiliated companies or any third party it will do so consistent with this Privacy Policy. Personal information might be occasionally combined with other information in order to provide and improve the products, services, content, and advertising.

Third Parties and Service Providers

Personal information will only be shared to provide or improve our products, services and advertising. Personal information might be shared with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, conducting customer research or satisfaction surveys. These companies are obligated to protect your information at the same level as this policy provides for.


By law, legal process, litigation, requests from public and governmental authorities Doro might find it necessary to disclose personal information. Also for purposes of national security, law enforcement, or other issues of public importance, disclosure may be necessary or appropriate.

In the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Protection of Personal Information and retention

Doro takes the security of your personal information very seriously and when your personal data is stored, we use computer systems with limited access housed in facilities using physical security measures. You are responsible for the personal information you choose to share or submit.

Unless a longer retention period is required or permitted by law Doro will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy.

Access to Personal Information

By logging into your account you can ensure that your contact information is accurate, complete, and up to date. Doro will provide you with access for any purpose including to request that we correct the data if it is inaccurate or delete the data.

Location-Based Services

To provide location-based services on products, to our partners and licensees Doro may collect, use, and share precise location data, including the real-time geographic location of your product. Where available, location-based services may use GPS, Bluetooth, and your IP Address, along with rowd-sourced Wi-Fi hotspot and cell tower locations. The information is used by Doro and our partners and licensees to provide and improve location-based products and services.

Some location-based services offered require your personal information in order to function.

Third Party Sites and Services

Websites, products, applications, and services may contain links to third-party websites, products, and services that are governed by their privacy practices.

International Users

All the information you provide may be transferred or accessed by entities around the world as described in this Privacy Policy. For the international transfer of personal information collected in the European Economic Area and Switzerland, model contractual clauses are applied.